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Terms & Conditions

Terms and Conditions – IUMI Market (For Customers & Sellers)

Welcome to IUMI Market. These Terms and Conditions govern your use of our platform, powered by a multi-vendor system. By accessing or using IUMI Market, you agree to comply with the following terms.

1. General Use

  • IUMI Market is an online marketplace that connects customers with independent sellers across the Solomon Islands.

  • We act as a platform provider and are not the direct seller of listed products unless stated.

  • Users must be at least 18 years old or have parental/guardian consent.

2. Customer Terms

2.1 Account Responsibility

  • Customers are responsible for maintaining the confidentiality of their account details.

  • All activities under your account are your responsibility.

2.2 Orders and Payments

  • Orders placed are subject to seller acceptance and product availability.

  • Payments must be completed through approved payment methods on the platform.

  • Prices listed include applicable fees unless otherwise stated.

2.3 Shipping and Delivery

  • Delivery timelines vary depending on seller location and shipping method.

  • Customers must provide accurate delivery information.

  • IUMI Market is not liable for delays caused by incorrect details or external factors.

2.4 Returns and Refunds

  • Return and refund policies may vary by seller.

  • Customers should review each seller’s policy before purchasing.

  • Disputes may be assisted by IUMI Market but are primarily between customer and seller.

2.5 Prohibited Activities

  • Misuse of the platform, fraudulent transactions, or abusive behavior is strictly prohibited.

3. Seller Terms

3.1 Seller Registration

  • Sellers must provide accurate business and personal information during registration.

  • IUMI Market reserves the right to approve, suspend, or terminate seller accounts.

3.2 Product Listings

  • Sellers are responsible for ensuring product descriptions, pricing, and images are accurate and not misleading.

  • Prohibited or illegal items must not be listed.

3.3 Order Fulfillment

  • Sellers must process and ship orders within the agreed timeframe.

  • Sellers are responsible for packaging, quality control, and delivery coordination.

3.4 Fees and Commissions

  • Sellers agree to pay applicable platform fees and commissions as set by IUMI Market.

  • Fees may be updated with prior notice.

3.5 Returns and Customer Service

  • Sellers must clearly state their return, refund, and exchange policies.

  • Sellers are responsible for handling customer inquiries and resolving issues promptly.

3.6 Compliance

  • Sellers must comply with all applicable laws and regulations in the Solomon Islands.

  • Any violation may result in account suspension or legal action.

4. Platform Responsibilities

  • IUMI Market provides the platform “as is” without guarantees of uninterrupted service.

  • We may modify, suspend, or discontinue any part of the platform at any time.

  • We are not liable for disputes between customers and sellers but may assist in resolution.

5. Intellectual Property

  • All content on the platform (logos, design, text) belongs to IUMI Market unless otherwise stated.

  • Users may not copy, reproduce, or distribute content without permission.

6. Limitation of Liability

  • IUMI Market is not responsible for indirect, incidental, or consequential damages arising from use of the platform.

  • Sellers are solely responsible for the products they offer.

7. Termination

  • We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

8. Changes to Terms

  • IUMI Market may update these Terms and Conditions at any time. Continued use of the platform indicates acceptance of changes.

9. Governing Law

  • These Terms shall be governed by the laws of the Solomon Islands.

IUMI Market — building a trusted marketplace for everyone.